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8/1/2014 11:53:46 AM ET


Check Frequently Asked Questions (FAQs)

Look at frequently asked questions to see if your question has already been answered.

Submit a Support Request

  • Ask for help with browsers, logging in, enrollment, running self-study courses, course completion certificates, CEU fulfillment, or other technical issues.
  • Ask for help with order status, shipping issues, book order status, account issues, or other customer service issues.
  • Request your password or username

Chat On-Line with a Support Agent

Chat agents are available 24 hours, Monday through Friday. We donít provide chat support on weekends, but you may submit an email request to us via the chat agent and we will respond on Monday.


Phone Support

You can contact our customer support representatives by dialing:
  • 1-800-250-5013 in the United States
  • 0-800-731-7117 from the UK
  • 1-800-10-4876 from Australia
  • 1-585-214-8898 from countries other than the UK and Australia
    (if using a touch-tone phone) Select option #1 for Technical Support. Or option #4 for Customer Service.
  • Customer Service representatives are available from 8 AM - 6 PM EST, Monday through Friday.
  • Technical Support representatives are available 24 hours, Monday through Friday.
  • Technical Support accepts voice mail on Saturday and Sunday and will return messages starting at 7 AM Monday.


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