|
Displays our Complete Library of online courses which are available as Instructor-led online classes and interactive self-study courses.
| top of page |
The Office Productivity (English only) library includes Microsoft Office, Microsoft Windows, Lotus Smart Suite, Front Page and more...
| top of page |
The Computer Professional library includes Windows 2000, Windows NT, Network+, LINUX and more...
| top of page |
The Network and Operating System library includes MCSA, MCSE, CNE, A+, iNet+, Network+, Server+, LINUX and more...
| top of page |
|
MCSA Courses
The MCSA library includes Windows 2000, SQL Server 2000, networking and more...
| top of page |
MCSE Courses
The MCSE library includes Windows, Exchange Server, Networking and more...
| top of page |
CNE Courses
The CNE library includes network, design, implementation, administration and more...
| top of page |
A+ Courses
The A+ library includes Windows, Macintosh, networks and more...
| top of page |
iNet+ Courses
Displays the iNet+ library including courses to prepare for the CompTIA iNet+ exam.
| top of page |
IT Project+ Courses
The IT Project+ library includes courses to prepare for the CompTIA IT Project+ exam.
| top of page |
Network+ Courses
The Network+ library includes courses to prepare for the CompTIA iNet+ exam.
| top of page |
Server+ Courses
The Server+ library includes courses to prepare for the CompTIA Server+ Exam.
| top of page |
LINUX Courses
The LINUX library includes Unix, tools, utilities and more...
| top of page |
|
The Programming and Web Development library includes Java, Oracle, VB, Microsoft SQL Server and more...
| top of page |
The Design and Media library includes Photoshop, Illustrator, PageMaker, Quark, InDesign and more...
| top of page |
The Microsoft Office Pack library includes Access, Excel, Powerpoint, Word and more...
| top of page |
The European Computer Drivers License (ECDL) library includes courses mapping to the ECDL certification such as word processing, Internet, spreadsheets, databases, presentations and more...
| top of page |
The Security library includes courses designed to prepare you for Security Certified Professional (SCP), and CompTI´s Security+. It includes Security+, Network Security Fundamentals, and more...
| top of page |
The Cisco Library includes ICND and more...
| top of page |
The Cisco Advanced Technology library includes Security, Optical Networking, Service provider, Content Networking, and MPLS and more...
| top of page |
The Telephony library includes courses that help the students understand fundamental communication technologies, design networks, achieve industry certifications and more...
| top of page |
The E-Business library includes marketing, database integration, security, design strategy and more...
| top of page |
The Project Management library includes the importance of scoping projects for your team, anticipating risks and keeping your project schedule on track and more...
| top of page |
The Workplace Safety library includes disease and wellness, fire safety, harassment, drugs, work place hazards and a wide range of prevention and safety management techniques and more...
| top of page |
Elearning programs offer comprehensive solutions to your business training needs. Choose from 5 offers below.
| top of page |
|
Management Transitions by Harvard Business School Publishing
The Management Transitions Program includes a comprehensive series of topics for the new manager such as power and influence, managing your workgroup, manager, and peers.
| top of page |
Developing Managers by Harvard Business School Publishing
The Developing Managers Program includes a comprehensive series of topics for the developing manager such as coaching, managing virtual teams, and managing direct reports.
| top of page |
Developing Leaders by Harvard Business School Publishing
The Developing Leaders Program includes a comprehensive series of topics for the developing leader including decision making, and influencing and motivating others.
| top of page |
Developing Organizational Initiatives by Harvard Business School Publishing
The Developing Organizational Initiatives Program includes a comprehensive series of topics for improving your organization such as productive business dialogue, service success, and managing across differences.
| top of page |
Financial Acumen by Harvard Business School Publishing
The Financial Acumen Program includes a comprehensive series of topics for managerial economics and financial regulation such as finance for managers and financial accounting.
| top of page |
|
Programs by Prime Learning offer comprehensive solutions to your business training needs.
| top of page |
|
Sales Effectiveness
The PrimeSales curriculum is designed to provide learners with a methodical approach to buyer-focused selling. It presents an overall process for successful selling and provides practical guidelines on how to plan, start, and close all aspects of the sales cycle, as well as the skills needed to succeed at each stage. These include effective verbal and body language, listening skills, telephone skills, and proposal writing techniques.
| top of page |
Improving Customer Service
The Improving Customer Service curriculum is designed to provide service agents with the strategies to handle even the most challenging customer situations. Learners are encouraged to examine the people whom they define as customers, evaluate specific customer requirements, and initiate actions to improve customer relationships. Real-world case studies provide learners with opportunities to transform a potentially negative customer experience into a positive one.
| top of page |
Developing Call Centers
The Developing Call Centers program leverages Internet technology to create an individualized and highly interactive learning environment. From presenting concepts, to detailing processes, to depicting relevant scenarios, to testing learner understanding, this entire curriculum engages professionals in a top-down roll-out of proven techniques. The program consists of multiple learning paths, each focusing on different competencies required for an effective call center professional.
| top of page |
|
Programs by Prime Learning offer comprehensive solutions to your business training needs.
| top of page |
|
Sales Effectiveness
The PrimeSales curriculum is designed to provide learners with a methodical approach to buyer-focused selling. It presents an overall process for successful selling and provides practical guidelines on how to plan, start, and close all aspects of the sales cycle, as well as the skills needed to succeed at each stage. These include effective verbal and body language, listening skills, telephone skills, and proposal writing techniques.
| top of page |
Improving Customer Service
The Improving Customer Service curriculum is designed to provide service agents with the strategies to handle even the most challenging customer situations. Learners are encouraged to examine the people whom they define as customers, evaluate specific customer requirements, and initiate actions to improve customer relationships. Real-world case studies provide learners with opportunities to transform a potentially negative customer experience into a positive one.
| top of page |
Developing Call Centers
The Developing Call Centers program leverages Internet technology to create an individualized and highly interactive learning environment. From presenting concepts, to detailing processes, to depicting relevant scenarios, to testing learner understanding, this entire curriculum engages professionals in a top-down roll-out of proven techniques. The program consists of multiple learning paths, each focusing on different competencies required for an effective call center professional.
| top of page |
|
The Story Based Cases™ offering includes a unique, video-based series of topics for your managerial and organizational needs such as dealing with priorities, influencing others, cultivating open communication.
| top of page |
Business Performance Support Tools offer a broad range of business skill topics that can apply to people in all functional areas. Choose from two offerings below.
| top of page |
|
Harvard ManageMentor PLUS Courses
The Harvard ManageMentor PLUS library offers all of the advice, tools, and resources of the original Harvard ManageMentor version, with additional new features, including interactive practice scenarios, audio so that you can listen and learn as potential solutions to problems are encountered and resolved, and feedback identifying the areas where you need the most guidance and more...
| top of page |
Business Fundamentals
The Business Fundamentals Library includes topics for your performance support needs including Managing Projects, Effective Meetings, Negotiating for Win-Win Results and more...
| top of page |
|
The Situational Leadership® library includes Situational Leadership®...
| top of page |
The Sexual Harassment libraries include courses on the policies and procedures for preventing Sexual Harassment in the workplace.
| top of page |
The HIPAA Awareness library is designed to help companies dealing with confidential healthcare information meet the training requirements under HIPAA. Passed in 1996, the Health Insurance Portability and Accountability Act, or HIPAA, is designed to protect confidential healthcare information through improved security standards and federal privacy legislation....
| top of page |
The TRA Communications Technology Complete Library offers a wide variety of the most current telecommunications and internetworking technologies available. Developed by experts who actually helped develop the technologies, these courses provide a wealth of information about how the technology works and how it is implemented.
| top of page |
|
Fundamental Courses
The TRA Fundamentals Library contains a variety of topics on voice, data, wireless and emerging technologies that introduce the learner to widely used telecommunications and internetworking technologies.
| top of page |
Wireless Courses
The TRA Wireless Library contains detailed courses about mobile technologies including 3G, Cellular, CDMA, GSM, UMTS and other emerging technologies.
| top of page |
Networking Technology Courses
The TRA Core Networking Technologies Library contains detailed courses about major networking technologies including ATM, Voice over IP, MPLS, SS7 and Quality of Service.
| top of page |
Optical Networking Courses
The TRA Optical Networking Library contains detailed courses about the basics of optical networking and SONET.
| top of page |
Data and IP Networks Courses
The TRA Data and IP Networks Library contains detailed courses about major IP based networks including TCP/IP, DSL, VPN’s and frame relay.
| top of page |
|
Find a specific course using a keyword by using the search function below.
Search Courses:
| top of page |
|